Privacy Policy

We value your interest in McHenry Storage; we respect and share your concern about privacy. So that you understand our policies and your options, we have prepared this policy to explain what information we gather about you when you visit our website and related platforms, how we use it, and the safeguards we have in place to protect it. This policy may be updated from time to time, so please check periodically for changes.

INFORMATION COLLECTED BY MCHENRY STORAGE

General information We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your self storage unit rental preferences. You can choose not to provide information to us, but in general most of the information we request from you is required in order for you to reserve a self storage unit, sign up for a discount, participate in a survey or contest, ask us a question, or initiate other transactions on our website.
Proxy information When you make a reservation for someone else through this website, we will request personal information and self storage unit rental preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and rental preferences, as any access to view or change their information will be available only through your account.
Information from other sources We may periodically obtain both personal and non-personal information about you from affiliated entities, business partners, and other independent third-party sources and add it to our account information. Examples of information we may receive include updated delivery and address information, purchase history, and demographic information. This does not include SMS opt-in information or consent for text messaging.
Automatic information We automatically collect some information about your computer when you visit this website, such as your IP address, web browser software, and referring website. We may also collect information about your online activity, such as units viewed and buttons clicked. Our goals in collecting this automatic information include customizing your experience and helping prevent fraud.
Cookies and other web/mobile technologies Cookies are small data text files stored on your computer's hard drive if your web browser permits. This website uses cookies to recognize returning visitors, customize content, and measure the effectiveness of our features. You may disable cookies through your browser settings, though doing so may limit website functionality.
Other web/mobile technologies We may use local shared objects (flash cookies) or web beacons to monitor traffic patterns and enhance user experiences. These technologies only access information you have provided on this site and cannot be accessed by other websites.
Call recording We have established procedures to protect the privacy of callers and comply with applicable laws. Incoming calls may be recorded, transcribed, monitored, analyzed, and archived by authorized personnel or trusted service providers for quality assurance, training, and operational purposes.

WE PROTECT YOUR INFORMATION
We are committed to protecting the information we collect. While no system can guarantee absolute security, we implement appropriate administrative, technical, and physical safeguards to protect your personal information. Only authorized employees may access personal information, and only for permitted business purposes. Sensitive information is encrypted during transmission, and secure systems are used to prevent unauthorized access. Payment information is not stored on our servers following a completed transaction.

UNDERAGE RESTRICTIONS
This website is intended for a general audience and is not directed to children under the age of 13. If we become aware that a child under 13 has provided personal information, we will delete it promptly.

HOW INFORMATION MAY BE USED OR SHARED
We use billing information to process payments and complete self storage reservations. Other personal information may be used to provide services, manage accounts, send confirmations and notices, respond to inquiries, improve our offerings, enforce our policies, and comply with legal obligations.

Third-party service providers We may share information with trusted third-party vendors who perform services on our behalf, such as payment processing, customer support, analytics, marketing support, and fraud prevention. These vendors are authorized to use information only as necessary to perform services for us and are required to maintain appropriate data security measures. These vendors do not receive, use, or share SMS opt-in information or consent for their own marketing or promotional purposes.
Business partners and affiliates We may share information with business partners or affiliated companies when jointly offering products or services, or when their services are made available through our website. SMS opt-in information, mobile phone numbers, and text messaging consent are excluded from this sharing.
Legal and safety disclosures We may disclose information when required by law, legal process, or to protect the rights, property, or safety of our company, customers, or others.
Corporate transactions Information may be transferred in connection with a merger, acquisition, asset sale, or similar transaction, subject to applicable privacy protections. SMS opt-in information and consent will not be transferred for marketing purposes.
Aggregate information We may share aggregated or anonymized information that does not identify individuals.

SMS COMMUNICATIONS & CONSENT
If you choose to opt in to receive SMS or text messages from McHenry Storage or McHenry Ventures LLC, we will collect your mobile phone number and your consent to receive such messages. Mobile opt-in information, including phone numbers and SMS consent, will not be shared, sold, rented, or disclosed to any third parties or affiliates for marketing or promotional purposes. Text messaging information is used solely for purposes directly related to your relationship with us, such as account notifications, billing reminders, service updates, and responses to your inquiries.

REVIEWS, COMMENTS, AND OTHER SUBMISSIONS
By submitting content to this website, including reviews or comments, you grant McHenry Storage and its affiliates the right to use, reproduce, modify, and publish such content in any media. You remain responsible for the content you submit and agree not to post unlawful, infringing, or inappropriate material. We reserve the right to remove or moderate submissions at our discretion.

CONTACT
Notices regarding this website may be sent to: McHenry Storage 100 McHenry Dr SW Rome, GA 30161
We will review and address notices that comply with this policy.